FAQ

The Icing on the Cake needs at least 10-14 days notice for all cakes orders. During our slow season we are sometimes able to take simple designs with a one week notice but we cannot guarantee this.

You do not need an appointment to order a cake. You can place orders over the phone or you can come in to place the order. We do NOT accept orders through email. The Icing on the Cake also does NOT accept orders left on our voicemail.

All cakes are priced based on size, flavor and design. Without knowing all this information we cannot provide an accurate price quote. Emails are welcome from clients who have a picture of something you’d like done, or you can certainly call us and speak to someone directly. Please note, if you are emailing a picture to receive a price quote this may take up to two weeks. The Icing on the Cake often has to meet with cake designers to discuss pricing variables, so please be patient. It is advised to email your images at least three weeks before your event in order to ensure you can receive an accurate price quote in time.

The staff will take your name, information, and date of your order to get it started, but your order will not be processed. If anything about the cake (size, flavor, design) is left undetermined the order is considered a “TBD”. TBD orders must be confirmed 7-10 days prior to the event. If they are not confirmed they are canceled.

Neither changes nor cancellations are permitted (including date changes, inclement weather, or illness) within one week of the event. Modifications made prior to one week in advance are accepted.

Payment is required on pick-up of cake. Payment in advance is accepted but not required. Only cash or check is accepted for payment (no credit or debit cards).

Cakes come boxed; however, our cakes are very tall, so boxes are lefted tented open. The 3D cakes cannot be covered with plastic due to security measures during transportation.

All corporate orders are welcome with a 30-day billing invoice.

Walnuts and hazelnuts are contained n the premises; however, cross-contact is prevented when customers submit an allergy.

All of our items are made to order. There is no stock ready to purchase, expect cupcakes on Friday and Saturdays (it is avised to call ahead and check). Stock cakes are occasionally available during holiday weeks only, but it is best to call ahead then. If you do call ahead you cannot reserve stock items, or have them set aside. All stock items are sold on a first-come first-served basis.

Generally, 2-3 weeks’ notice is required to schedule a tasting. No appointments are set via email, so please call our office.

It is never too early! You are not committed to anything by coming in for a tasting so you can come in as far in advance as you would like. It is best if your appointment is at least 3 months in advance of your celebration.

Cake tasting appointments are offered Tuesday-Friday 10am-4pm, Saturday until mid-afternoon, and some evening appointments on Tuesday and Thursday. All appointments are based on availability.

No, cake tastings are free of charge.

To book your wedding cake you need to leave a deposit. If you are under package with a hotel you just need to confirm with us that you would like to be considered a “definite” order. Advance notice of 2-3 months is preferred before a wedding, but if your wedding falls during our busy seasons (April-June, September-October) it is best to get your deposit in or confirm as soon as possible because it is a busy time of year.

The amount of a deposit is dependent on the price of the cake. Deposits, less $50, can be returned up to 30 days prior to the event.

All equipment deposits require a separate check.

Delivery service is available, but there is a charge depending on the destination. Some destinations have a minimum order requirement also.

There are three elegant silver cake stands available for rent. There is a $75 rental charge which is added into the cost of the cake, and there is a $300 deposit that will be returned to you when you return the stand to us. Cake stands must be returned 3-5 days after the event.