What are your business hours?
The Icing on the Cake is open Tuesday-Friday 9am-5pm, and Saturday 10am-2pm. The Icing on the Cake is closed to the public on Sunday and Monday.
How soon in advance should I order my cake?
The Icing on the Cake needs at least 10-14 days notice for all cakes orders. During our slow season we are sometimes able to take simple designs with a one week notice but we cannot guarantee this.
Do I need an appointment to order a cake? How can I order?
You do not need an appointment to order a cake. You can place orders over the phone or you can come in to place the order. We do NOT accept orders through email. The Icing on the Cake also does NOT accept orders left on our voicemail.
How can I get a price quote?
All cakes are priced based on size, flavor and design. Without knowing all this information we cannot provide an accurate price quote. Emails are welcome from clients who have a picture of something you’d like done, or you can certainly call us and speak to someone directly. Please note, if you are emailing a picture to receive a price quote this may take up to two weeks. The Icing on the Cake often has to meet with cake designers to discuss pricing variables, so please be patient. It is advised to email your images at least three weeks before your event in order to ensure you can receive an accurate price quote in time.
Can I call and just get my name on the books for a date, but leave my order unfinished?
The staff will take your name, information, and date of your order to get it started, but your order will not be processed. If anything about the cake (size, flavor, design) is left undetermined the order is considered a “TBD”. TBD orders must be confirmed 7-10 days prior to the event. If they are not confirmed they are canceled.
After I place my order can I change or cancel it?
Neither changes nor cancellations are permitted (including date changes, inclement weather, or illness) within one week of the event. Modifications made prior to one week in advance are accepted.
When do I pay/ How do I pay for my cake?
Payment is required on pick-up of cake. Payment in advance is accepted but not required. Only cash or check is accepted for payment (no credit or debit cards).
Will my cake be boxed when I pick it up?
Cakes come boxed; however, our cakes are very tall, so boxes are lefted tented open. The 3D cakes cannot be covered with plastic due to security measures during transportation.
How do I pay for a corporate order?
All corporate orders are welcome with a 30-day billing invoice.
Does your product contain nuts?
Walnuts and hazelnuts are contained n the premises; however, cross-contact is prevented when customers submit an allergy.
Do you have cakes available in stock that I can just come in and buy?
All of our items are made to order. There is no stock ready to purchase, expect cupcakes on Friday and Saturdays (it is avised to call ahead and check). Stock cakes are occasionally available during holiday weeks only, but it is best to call ahead then. If you do call ahead you cannot reserve stock items, or have them set aside. All stock items are sold on a first-come first-served basis.
How far in advance should I call to schedule a cake tasting for my wedding?
Generally, 2-3 weeks’ notice is required to schedule a tasting. No appointments are set via email, so please call our office.
How long before my wedding should I come in for a tasting?
It is never too early! You are not committed to anything by coming in for a tasting so you can come in as far in advance as you would like. It is best if your appointment is at least 3 months in advance of your celebration.
When do you offer cake tasting appointments?
Cake tasting appointments are offered Tuesday-Friday 10am-4pm, Saturday until mid-afternoon, and some evening appointments on Tuesday and Thursday. All appointments are based on availability.
Does it cost money to do a tasting?
No, cake tastings are free of charge.
How do I book my wedding/ How far in advance should I book my wedding?
To book your wedding cake you need to leave a deposit. If you are under package with a hotel you just need to confirm with us that you would like to be considered a “definite” order. Advance notice of 2-3 months is preferred before a wedding, but if your wedding falls during our busy seasons (April-June, September-October) it is best to get your deposit in or confirm as soon as possible because it is a busy time of year.
What is required for a deposit?
The amount of a deposit is dependent on the price of the cake. Deposits, less $50, can be returned up to 30 days prior to the event.
All equipment deposits require a separate check.
Do you deliver/ Is there a charge?
Delivery service is available, but there is a charge depending on the destination. Some destinations have a minimum order requirement also.
Do you provide cake stands/ cupcake towers?
There are three elegant silver cake stands available for rent. There is a $75 rental charge which is added into the cost of the cake, and there is a $300 deposit that will be returned to you when you return the stand to us. Cake stands must be returned 3-5 days after the event.